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Frequently Asked Questions

Heating
Q: I’ve seen prices that are lower than yours. Why is that?
Q: How do you figure my monthly payments?
Q: When do I need to sign up for a price cap?
Q: Why do you have an early termination fee?
Q: So, do I really need price protection at all?
Q: Am I guaranteed to save money on your price protection program?
Q: I’ve seen other companies that aren’t charging for a cap. Why is that?
Q: Are all fuel company price protection plans similar?
Q: What is downside protection?
Q: Can you tell me which is more likely to happen?
Q: Which way will prices go?
Q: Why has the cost of a price cap increased?
Q: Why is there a fee for the price cap?
Q: What’s the difference between a fixed price program and price cap protection?
Q: What are you recommending to your customers this year?
Q: Can my monthly payment amount change?

Water Heaters
Q: What can I do to maintain my water heater?
Q: Why do oil-fired water heaters save money and eliminate the chance of running out of hot water?
Q: What is an indirect-fired water heater?

Replace or Repair
Q: How do I know if it is more cost-efficient to repair my old heating system or replace it?

Tanks
Q: Where should I put my new aboveground tank?
Q: What options do I have for testing my underground tank?
Q: Are underground tanks subject to federal regulations?

Air Conditioning
Q: Why does it cost so much to run an air conditioning system?
Q: I heard that the refrigerant used for older central air conditioning systems is being phased out. Why is that?
Q: My home is heated with a boiler so there is no ductwork. Is there an affordable way I can get central air conditioning?
Q: My home has a forced-air furnace but no air conditioning. Can I add central air?
Q: Is it OK to “mix and match” air conditioning components of different efficiencies? Just because my compressor is on its way out, does it mean I have to replace my indoor unit as well?
Q: What does SEER stand for?

Indoor Air Quality
Q: What is meant by indoor air quality?
Q: What types of pollutants are involved?

EZ Pay
Q: How do you figure my monthly payments?
Q: Can my monthly payment amount change?
Q: I’ve seen prices that are lower than yours. Why is that?
Q: When do I need to sign up for a price cap?
Q: Why do you have an early termination fee?
Q: So, do I really need price protection at all?
Q: Am I guaranteed to save money on your price protection program?
Q: I’ve seen other companies that aren’t charging for a cap. Why is that?
Q: Are all fuel company price protection plans similar?
Q: What is downside protection?
Q: Can you tell me which is more likely to happen?
Q: Which way will prices go?
Q: Why has the cost of a price cap increased?
Q: Why is there a fee for the price cap?
Q: What’s the difference between a fixed price program and price cap protection?
Q: What are you recommending to your customers this year?

Heating

Water Heaters

  • Why do oil-fired water heaters save money and eliminate the chance of running out of hot water?
  • Heating oil produces the hottest flame of any home heating fuel. This means an oil-fired water heater heats water fast. How fast? On average, oil-fired units heat water three times faster than gas heaters and five times faster than electric units.

  • What is an indirect-fired water heater?
  • In an indirect-fired water heating system, the domestic water is heated by hot water from the boiler. A typical design is a water tank with coiled pipes inside. These coiled pipes connect to your boiler. Hot water from the boiler passes through the coil, which heats up the domestic water surrounding it.

    Replace or Repair

  • How do I know if it is more cost-efficient to repair my old heating system or replace it?
  • If you’re like many people, the frustration of an equipment breakdown can make it tempting to solve the problem with a quick fix that doesn’t cost you a lot of money. That way you can get on with your busy life in relative comfort. BUT, while a quick fix may be the least expensive solution in the short run, it may not give you the most value in the long run.

    It’s a fact of life: Older systems are more likely to break down. That means a bigger chance of emergency service calls and repairs—and paying for them. Worse, a breakdown could mean extensive damage to your home. (No heat on a cold winter day can allow your pipes to freeze.)

    There’s also an ongoing cost factor. Repairing an old system can only restore it to something less than its original level of efficiency. After you’ve recovered from the repair bill and the frustration of a system breakdown, you’ll still be battling high energy bills. What’s more, even a system that doesn’t break down loses efficiency as it ages. A 15-year-old system doesn’t operate anywhere near the efficiency it had when it was new!

    Plus, when compared with modern, technologically advanced equipment, 15-year-old heating and cooling systems are considered inefficient by today’s standards. The average homeowner can save up to 40% on heating and cooling costs with new high-efficiency equipment.

    Here are some rules of thumb to help you decide whether to replace or repair.

    Replace your system if:

    Repair your system if:

    Tanks

    Air Conditioning

    Indoor Air Quality

    EZ Pay


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