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By the Numbers

Winter snow

Late December and most of January were the coldest in years.

Here is how our team responded, compared to the same period from the previous year:

29% increase in the number of heating oil deliveries.

34% increase in the number of heating degree days. (322 more)

71% increase in the number of heating systems installed.

89% increase in the amount of overtime time put in by our technicians.

109% increase in the number of night and weekend service calls.

159% increase in the number of phone calls our CSRs handled; an average of 242 per day over 4 weeks.

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