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Written on: July 16, 2018
Late December and most of January were the coldest in years.
Here is how our team responded, compared to the same period from the previous year:
29% increase in the number of heating oil deliveries.
34% increase in the number of heating degree days. (322 more)
71% increase in the number of heating systems installed.
89% increase in the amount of overtime time put in by our technicians.
109% increase in the number of night and weekend service calls.
159% increase in the number of phone calls our CSRs handled; an average of 242 per day over 4 weeks.
