| Q: |
Who will deliver my heating oil? |
| A. |
Walton’s is now your fuel oil company, and we will continue to make your deliveries. In the beginning, you may continue to see the Heavener truck, but eventually, it will be a Walton’s truck that delivers your fuel. We have all of Heavener’s delivery and service records, so we expect the transition to be seamless for our new customers. |
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| Q: |
I have automatic delivery—will this continue? |
| A. |
Yes. We have reviewed all automatic delivery account schedules, and we are on top of it. However, if you think your tank is getting lower then you’d like, don’t hesitate to call us. |
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| Q: |
I call for my deliveries—who do I call now? |
| A. |
You call us at (215) 855-6893. But just like Heavener’s, please give us 48 hours notice before you need the tank filled. |
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| Q: |
Will my heating oil cost the same? |
| A. |
As you know, the price of heating oil changes daily. But Walton’s prices are very competitive. We are consistently below the average price for fuel deliveries tracked by the EIA for the state of Pennsylvania, and our customer satisfaction ratings are excellent. |
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| Q: |
I have a credit on my account. What happens to it? |
| A. |
The credit will be transferred to your account here at Walton’s. You will not lose any money. |
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| Q: |
Are your delivery tickets the same as Heavener? |
| A. |
No. We have more modern, computer-generated delivery tickets. We stopped leaving hand written tickets at the door, because we can’t put them legally in mailboxes, and too often they’d either blow away or were hard to read. Instead, we will mail you a printed invoice that clearly shows the number of gallons you received, the date of the delivery, the price charged and money owed. |
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| Q: |
When is payment due for deliveries? |
| A. |
If you were credit approved with Heavener, you will have credit with us as well. Payments are due within 30 days of delivery. |
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| Q: |
Do you offer an early pay discount like Heavener’s? |
| A: |
Yes, only ours is a little more generous. If you pay within 10 days of getting your invoice with cash or check, you can deduct 2% from your bill.
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| Q: |
I have a bill from Heavener that I haven’t paid yet. Do I still owe the money? |
| A: |
Yes, you do. Any money owed to Heavener for deliveries or service done before February 2nd should be sent directly to them at 10 Schoolhouse Rd., Souderton, Pa 18964. Payments for service or deliveries on or after February 2nd , should be sent to Walton’s at PO Box 1669, Lansdale, Pa 19446. |
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| Q: |
I’m on a monthly budget plan. Do I start sending the payments to you? |
| A: |
Yes, all budget payments that would be due as of Feb 2 should be sent to Waltons. |
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| Q: |
I pre-bought my heating oil this year. Will I still receive that price, and do I still need to get all the oil? |
| A: |
Yes. These obligations remain the same. You are still responsible for taking delivery of the oil you pre-bought, and we are going to honor the price, even though it is below market now. You don’t need to worry. |
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| Q: |
I have a price cap. Will you honor that as well. |
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Yes, we will honor any written price cap agreement you made. |
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| Q: |
What happens if my heating system breaks down? |
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Call us at (215) 855-6893. You will always speak to a person when you call, day or night. If we can’t help you get your system started over the phone, we’ll schedule a service appointment and get to you as soon as possible. Now that you are with Walton’s, you’ll be pleased to know that we have 18 technicians out making service calls all day long. And several of our techs are on-call 24 hours for no heat emergencies. |
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| Q: |
Can I pay bills online or see my records? |
| A: |
Yes, once you get a Walton’s account number, you’ll be able to access your account information 24 hours a day through our web site, waltoninc.com. You’ll be able to check invoices, pay bills, or sign up for programs when it is most convenient for you. However, we will not be able to show you records from the time you were a Heavener customer. |
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| Q: |
When will I get a Walton’s customer account number? |
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It will be on your first fuel delivery invoice. Or you can call us at (215) 855-6893, give us your e-mail and we will send you your new account number within 1-2 days. |
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| Q: |
What are your normal business hours? |
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Our office is open from Monday through Friday, 7am to 5pm and is located at 400 South Broad Street. Lansdale, PA 19446. Feel free to drop on buy and talk to us in person. After hours, are techs are on call 24 hours a day for no heat emergencies. |
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| Q: |
I used to call Heavener to service my central air conditioning system? Does Walton’s service A/C systems? |
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Yes. Our technicians are all certified and they are thoroughly familiar with all major cooling equipment brands. We would be happy to discuss your cooling needs, including our AC service plans, and rebate and financing programs. |
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| Q: |
I don’t know much about Walton’s. How can I find out more? |
| A: |
That’s easy. Explore the rest of our site here, and start with our About Us page.
You can also contact us, and be sure to tell the customer service rep at that you are a former Heavener customer. Besides oil deliveries and service, Walton’s delivers propane and diesel fuel. We repair and install a wide range of high efficiency oil, propane natural gas, and electric equipment. We also can help with indoor air quality issues, and plumbing needs. |
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