| Q: |
Do you provide 24-hour service? |
| A. |
Absolutely! Every day of the year! |
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| Q: |
How long do customers have to wait for emergency service? |
| A. |
Usually less than two hours. |
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| Q: |
Do you use your own installation specialists or do you hire subcontractors? |
| A. |
We use only our own certified, factory-trained technicians. We never hire subcontractors. Our technicians are the most highly trained in the industry. To use subcontractors would be like taking a step down. Your comfort and our reputation are too important to put in anyone else’s hands. |
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| Q: |
How long does it take to get an estimate on a new heating system? |
| A. |
Usually it’s only a matter of a couple of days. We can come out to your home at your convenience during the day or in the evening. To recommend the right size system for you, we do a lot of calculations. One thing we look at is heat loss, or the amount of heat your home loses in the winter. This is just one way we figure how much Btu “power” your home’s heating system needs. |
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| Q: |
Approximately how long does it take you to complete an installation of a heating system? |
| A. |
Most of our installations are done in a day and a half though every job is different and some take longer than others. |
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| Q: |
Do you offer service plans? |
| A. |
| Yes. |
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| For our heating oil customers we offer 3 levels: |
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The Silver Plan includes your annual heating tune-up, a 15% discount on repairs, priority service, and $50 in annual Loyalty Credits. |
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The Gold Plan covers all of the above, plus free repair coverage on controls, burner parts, hot water systems, warm air systems during heating season, and fuel supply parts. system and includes annual tune-ups to maximize performance and longevity. |
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The Platinum Plan includes everything in the Gold Plan plus additional parts coverage, TankSure® Protection, and NO diagnostic fee. |
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| For customers with natural gas systems and heat pumps: |
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We offer the Silver Gas and Heat Pump plan, which covers central air conditioning and heat pump units. It offers two tune-ups per year to keep your heating and cooling systems running at peak efficiency, and includes a 15% discount on repairs and diagnostic fees, plus $50 in annual Loyalty Credits. |
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| We also offer additional coverage, such as the Silver Cooling Plan and TankSure® protection. We’ll also design special coverage for you if you need to cover additional systems. Contact us and we’ll work with you! |
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| Q: |
I’ve been buying my oil from a discounter in the area that doesn’t do equipment service. If I lose my heat, can you help me? |
| A. |
As much as we would like to help, our first priority is always to take care of our own customers. Providing our customers with fast, high-quality service (especially in an emergency) is what we are all about. We can’t do this if our technicians are chasing calls at all points on the compass to take care of our competitors' customers because our competitors can’t. If you buy your fuel from us, however, it will create an obligation on our part to provide you with quality service. |
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| Q: |
Is annual maintenance necessary? |
| A. |
Yes! Heating and air conditioning systems operate for months on end and need regular maintenance—just like your car. Without the regular maintenance of a tune-up, you lose efficiency and money.
Annual tune-ups keep your system working at peak efficiency and give our technicians a chance to catch minor problems and signs of wear before they turn into major trouble down the road. An annual tune-up also protects your family by helping prevent carbon monoxide poisoning.
In addition, regular maintenance can extend the life of your equipment. |
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| Q: |
How do I know what size heating or air conditioning system to install? |
| A. |
The experts at Clyde S. Walton will be happy to come to your home and calculate your heating and cooling “loads.” They will then be able to recommend a system that is the correct size and model to meet your home’s requirements. Please call us for more details. |
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