Dear Friends,

They say a company shows its true character when things get tough. Well, last winter
our team went through one of the greatest tests we’ve ever faced—and came through
with flying colors.

During those back-to-back blizzards in February, we ran our business around-theclock, responding to nearly 500 calls for service and making more than 3,200 deliveries. Considering the horrible conditions our drivers and technicians had to contend with, that’s an outstanding achievement.

I was especially gratified to show former Heavener customers what we mean when we say, “We’ll take care of it.” (See one customer’s story on this page.) I feel like we delivered on our promise to Keith Heavener that we would always look after his customers like family.

Remember, anyone can deliver fuel and fix a heating system when it’s 55° outside, and the roads are clear and dry. But it’s a different story when there are four feet of snow on the ground and a state of emergency has been declared. That’s when you get to know the true character and caliber of your fuel company.

I want to thank our entire Walton team. They take pride in coming through for you and taking your worries away. Our job is to deliver peace of mind to you—even if we have to go through four feet of snow to do it.

Warmly,



Terry Walton

P.S. Congratulations to the winners of the Blu-ray Disc Player from last year’s contest: Louis Gianviti, Diane Andrews, Terry Thomas, Carl Schriver, and Lynn and Caro Pape.

When it comes to helping you control your heating costs, our role is to provide choices to you and then honor what you want us to do. Soon, you will be receiving a letter from us that fully explains all our pricing options for the coming heating season. Keep in mind that there are many different ways to purchase your heating oil, but there is no perfect program guaranteed to save you money year after year.

You may also hear from some other heating fuel companies that say they’ll give you a “free” price cap. That’s a gimmick because what they are really giving you is a higher price with the fee built in. When market prices drop, these companies’ prices come down much more slowly than our price.

service without strings

Everybody loves a bargain—including us—but sometimes “bargains” come with strings attached. With Walton’s, there are no strings. We’re straight shooters and up front about our pricing. What’s more, you can rely on us for protection against winter’s cold; if you lose your heat in the middle of the night, we’ll take care of it for you.

If you’re interested in price protection, visit our website www.WaltonInc.com, log in to your account, see the cap price for that day (prices will change daily) and decide for yourself if the time is right to cap your price for next season.

If you have questions, our customer service representatives will be glad to help you decide what’s right for you this year.

You may have heard about tax credits and rebates for energy-efficiency improvements and wondered how you could benefit. Jay Walton, our resident expert on tax credits and rebates, answers common questions about these incentives. You can also email Jay with your own question at info@waltoninc.com.

Q: How much can the tax credit save me?

A:You can take a tax credit of 30%, up to a maximum of $1,500, of the installation cost for central air conditioning, furnaces, boilers, heat pumps and water heaters. The tax credit can be even larger—up to 30% of the installation costs, with no $1,500 cap—for geothermal or solar systems. Don’t wait too long. The tax credit is set to expire Dec. 31.

Q: What other programs can help me pay for efficiency improvements?

A:Pennsylvania is offering rebates of up to $500 to homeowners for the purchase and installation of Energy Star-qualified furnaces, boilers and water heating equipment. Funds for the Pennsylvania Residential Energy Efficient Appliance Rebate Program became available April 21. The program will end when the allotted funds are used up.